Return, Replacement, Refund & Cancellation Policy

Return, Replacement, Refund & Cancellation Policy

At SHOPY VISION, we want our customers to have a smooth and transparent shopping experience. We accept returns for eligible defective and non-defective products, subject to the conditions and timelines mentioned below.

1. Return Window

Customers may request a return within 7 days from the date of delivery of the product.

The return request must be raised within the applicable return period by contacting us at contact@shopyvision.com with the order number and reason for return.

2. Returns for Non-Defective Products

Eligible non-defective products may be returned within 7 days of delivery provided that:

• The product is unused and in its original condition.

• The original packaging, box, labels, manuals and accessories are available.

• The product is not physically damaged or altered.

• The original invoice/proof of purchase is available.

• The product is eligible for return as stated on the product page.

Returns due to change of mind or personal preference are accepted only for products that are specifically marked as returnable and meet all the above conditions.

Certain products may be non-returnable due to their nature, hygiene requirements, manufacturer restrictions or product-specific conditions. Such exclusions will be mentioned on the respective product page.

3. Defective, Damaged or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us within 24 hours of delivery at contact@shopyvision.com.

For damaged or incorrect products, customers may be required to provide an uncut/unboxing video and photographs of the product and packaging for verification.

After verification, SHOPY VISION may provide a replacement or refund, as applicable.

For manufacturing defects, the product may be inspected by our technical team or the manufacturer’s authorised service centre before a replacement or refund is approved.

4. Return Shipping Charges

For an eligible non-defective return, the customer may be responsible for the return shipping charges.

If the return is due to a defective, damaged or incorrect product attributable to SHOPY VISION, the applicable return shipping cost will be borne by SHOPY VISION, subject to verification.

5. Refunds

Once the returned product is received and inspected, the refund will be processed within 5–7 business days after approval.

The refund will generally be issued to the original payment method used for the order.

Any payment gateway, EMI or financial-service charges that are non-refundable may be deducted where applicable and as permitted by the applicable terms.

6. Conditions Where Return May Be Rejected

A return may be rejected if:

• The return request is made after the applicable return window.

• The product has been used, damaged or altered by the customer.

• Original packaging, accessories, manuals or other components are missing.

• The product serial number has been removed, altered or tampered with.

• The product is damaged due to misuse, negligence or improper installation.

• The product is specifically marked as non-returnable on its product page.

• The customer is unable to provide the required proof of purchase or other information needed for verification.

7. How to Request a Return

To request a return, email contact@shopyvision.com with:

1. Order number

2. Product name

3. Reason for return

4. Photographs/videos, where applicable

Our customer support team will review the request and provide the return instructions.

8. Cancellation Policy

Orders may be cancelled by contacting us at contact@shopyvision.com as soon as possible after placing the order.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Any non-refundable payment gateway, EMI or financial-service charges may be deducted where applicable.

9. Product Warranty

Manufacturer warranty, where applicable, is governed by the respective manufacturer’s warranty terms. Physical damage, misuse and other exclusions are subject to the manufacturer’s warranty conditions.

For any questions regarding returns, replacements or refunds, please contact:

Email: contact@shopyvision.com