Manufacturing Defects

Physical Damages

The process to claim warranty for each brand is different. For Zoook, it’s required that you get in touch with them directly.

As long as you have your invoice which serves as your proof of purchase, any Zoook service center that services products should be in a position to fulfill your warranty claim request. If you’ve bought the product from Shopy Vision webstore but have misplaced your invoice, you can simply mail us on [email protected] with your order number and we will send you your invoice. But if you’ve bought the product from any other offline store or online portal, you will have to contact the seller directly before contacting the service center.

The warranty period starts from the date mentioned on the invoice, which is why the invoice copy is imperative for you to claim warranty.

Please note that Shopy Vision is neither authorized nor liable to provide any replacement or refunds for this brand’s products.